3.1 Demonstrate a range of effective communication styles, methods and skills.

3.2 Apply communication styles, skills and methods in relation to message and audience to enhance the quality of the interaction.

3.3 Demonstrate how to use communication skills to build positive relationships.

3.4 Adapt communication styles, skills, and methods to overcome barriers to communication with a range of people.

3.5 Demonstrate how to use strategies to clarify misunderstandings.

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