2.1 Describe the range of communication styles, methods, and skills available

2.2 Explain how people may use and/or interpret communication methods and styles in different ways

2.3 Describe the factors to consider when promoting effective communication

2.4 Describe how digital and other technologies can be used to promote and enhance communication between self and others.

2.5 Identify the barriers that may be present when communicating with others

2.6 Explain how to access extra support or services to enable effective communication with and between individuals

2.7 Describe the impact of poor or inappropriate communication practices.

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